TERMS OF SERVICE

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Terms and Conditions of Use 

 

Welcome to our web site "viktor-rolf.com/concept-store". The access to, and use of this web site as well as the purchase of products on viktor-rolf.com/concept-store are based on the assumption that these General Terms and Conditions of Use have been read, understood and accepted by you.  Viktor&Rolf B.V. (“Provider”)  with its registered office in the Netherlands at Herengracht 446, 1017 CA Amsterdam, registered at the Chamber of Commerce of Amsterdam under registration number 34128921 and VAT number NL808475526B01.


Request for further information can be made through store@viktor-rolf.com. If you need any assistance, e-mail directly in order to find information on orders, shipping, refunds and returning products purchased on viktor-rolf.com/concept-store. Remember that you can always contact the Provider by e-mail at store@viktor-rolf.com.


For any other legal information, refer to sections: contact, terms and conditions, delivery and returns, and privacy policy. The Provider may amend or simply update all or part of these General Terms and Conditions of Use. Any amendment or update of the General Terms and Conditions of Use shall be posted for our users on the homepage of www.viktor-rolf.com/concept-store as soon as such amendments or updates have been made and shall be binding as soon as they are published on the web site in this section. Therefore, you should regularly access this section on the web site in order to check the publication of the most recent and updated General Terms and Conditions of Use of www.viktor-rolf.com/concept-store. If you do not agree to all or part of the www.viktor-rolf.com/concept-store’s General Terms and Conditions of Use, please do not use our web site.


The access to and use of www.viktor-rolf.com/concept-store, including display of web pages, communication with Provider, downloading product information and making purchases on the web site, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of www.viktor-rolf.com/concept-store and its contents. The Provider shall not be considered liable for any use of the web site and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Provider's liability for intentional torts and gross negligence.


In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

 

1. Privacy Policy

We recommend that you read the Privacy Policy which also applies in the event that users access to www.viktor-rolf.com/concept-store and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes www.viktor-rolf.com/concept-store collects and uses your personal data.



2. Intellectual Property Rights


All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of VIKTOR&ROLF B.V. or Provider and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of VIKTOR&ROLF B.V. and Provider as the case may be.

VIKTOR&ROLF B.V. and/or Provider shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. VIKTOR&ROLF B.V. and/or Provider shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.


Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by VIKTOR&ROLF B.V. and Provider shall be carried out by you for lawful purposes only and in compliance with all applicable laws. 


3. Links to Other Web Sites

www.viktor-rolf.com/concept-store may contain links to other web sites which are in no way connected to www.viktor-rolf.com/concept-store or the Provider. The Provider does not control or monitor such third party web sites or their contents. The Provider shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those web sites. Please, pay attention when you access these web sites through the links provided on www.viktor-rolf.com/concept-store and carefully read their terms and conditions of use and their privacy policies. Our General Terms and Conditions of Use and Privacy Policy do not apply to the web sites of third parties. www.viktor-rolf.com/concept-store provides links to other web sites exclusively to help its users in searching and surfing the Internet and to allow links to web sites on the Internet. When the Provider provides links to other web sites, the Provider does not recommend that to its users access these web sites and it does not provide any guarantees to their web content or to services and products supplied and sold by these web sites to Internet users.


4. Links to www.viktor-rolf.com/concept-store

Please, contact the Provider at the following e-mail address: store@viktor-rolf.com if you are interested in linking the Home page of viktor-rolf.com and/or  www.viktor-rolf.com/concept-store and other web pages which can be publicly accessible. You are requested to contact the Provider for requesting our consent to linking viktor-rolf.com and/or www.viktor-rolf.com/concept-store. The Provider grants links to viktor-rolf.com and/or www.viktor-rolf.com/concept-store free of charge and on a non-exclusive basis. The Provider is entitled to object to certain links to its web site in the event that the applicant who intends to activate links to viktor-rolf.com and/or www.viktor-rolf.com/concept-store has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by the market operators, or has made unfair competition activities vis-à-vis the Provider or the latter's suppliers, or when the Provider fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to viktor-rolf.com and/or www.viktor-rolf.com/concept-store or to use unauthorized meta-tags without the Provider consent.


5. Disclaimers on Content

The Provider does not warrant that the contents of the web site are appropriate or lawful in other Countries outside the Netherlands. However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please do not access this web site and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by www.viktor-rolf.com/concept-store shall be your exclusive and personal responsibility. The Provider has also adopted measures to ensure that the content of www.viktor-rolf.com/concept-store is accurate and does not contain any incorrect or out-of-date information. However, the Provider cannot be held liable for the accuracy and completeness of the content, except for its liability for tort and gross negligence and as otherwise provided for by the law. 

The Provider is held harmless from any and all actions, causes of action, claims, demands, costs, fines, liabilities, expenses and damages as a result of the above warranties.


Moreover, the Provider cannot guarantee that the web site will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem in using our web site please contact us using the following e-mail address: store@viktor-rolf.com.


6. Our Business Policy

The Provider has adopted a business policy; its mission consists of selling products through its services and its web site to "consumer" only. "Consumer" shall mean any natural person who is acting on webstore.viktor-rolf.com for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on www.viktor-rolf.com/concept-store. The Provider shall be entitled to object to the processing of purchase orders from persons other than consumers and to any other purchase order which does not comply with the General Terms and Conditions of Sale and these General Terms and Conditions of Use. 


7. Governing Law

These General Terms and Conditions of Use are governed by Dutch law.



Terms and Conditions of Sale 

 


The following General Terms and Conditions of Sale govern the offer and sale of products on our web site ("www.viktor-rolf.com/concept-store"). The products purchased on www.viktor-rolf.com/concept-store are directly sold by  VIKTOR&ROLF B.V. (VIKTOR&ROLF) with registered office in the Netherlands at Herengracht 446, 1017 CA Amsterdam ,  registered at the Chamber of Commerce of Amsterdam under registration 34128921  and VAT number NL808475526B01  (hereinafter referred to as "the Vendor" or "We" or "Us"). Requests for information should be made by e-mail to store@viktor-rolf.com.

If you need any assistance, mail to store@viktor-rolf.com for any information on orders, shipping, refunds and returning products purchased on www.viktor-rolf.com/concept-store, as well as and other general information on the services provided by www.viktor-rolf.com/concept-store. Remember that you can always contact us by e-mail: store@viktor-rolf.com or by telephone: (+31) (0)20 419 61 88. For any other legal information, go to the sections: General Terms and Conditions of Use, Privacy Policy and Return Policy. 


1. Our Business Policy 


1.1 

The Vendor offers products for sale on www.viktor-rolf.com/concept-store and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".


1.2

"Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on www.viktor-rolf.com/concept-store. 


1.3 

The Vendor reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor's business policy. 


1.3.1 The conditions set forth are not valid for “Haute Couture products” . For “Haute Couture products” the prices will not be listed, but rather an enquire button will bring “Consumer” in contact with the Vendor. This will get in contact with the “Consumer” in order to determine needs/services and ad hoc terms and condition of sales will be defined and communicated to the “Consumer”.  


1.4 

These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on www.viktor-rolf.com/concept-store between the users of www.viktor-rolf.com/concept-store and the Vendor. 


1.5 

The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on www.viktor-rolf.com/concept-store through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party's terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of www.viktor-rolf.com/concept-store and third parties. 


2. How to Execute a Contract with the Vendor 


2.1 

In order to place an order for the purchase of one or more products on www.viktor-rolf.com/concept-store, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions. 


2.2 

The order form contains a summary of these General Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for returning purchased products. 


2.3 

An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct. 


2.4 

Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use. 


2.5 

The order form will be filed in our database for the time required to process your order and as provided by law. 


2.6 

Before submitting the order form, you will be asked to identify and correct possible input errors. 


2.7 

English is the language used for executing contracts with the Vendor. 


2.8 

After your order form has been submitted, the Vendor will process your order. 


2.9 

The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on www.viktor-rolf.com/concept-store are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor has received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items. 


2.10 

By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on www.viktor-rolf.com/concept-store. 


2.11 

By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on www.viktor-rolf.com/concept-store, even through links, including the General Terms and Conditions of Use and Privacy Policy. 


2.12 

Upon submission of an order form, the Vendor shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products' main characteristics, detailed information on the price, terms of payment, return policy and shipping costs). 


3. Guarantees and Product Price Indication 


3.1 

The main characteristics of products are shown on www.viktor-rolf.com/concept-store on each product page. The products offered for sale on www.viktor-rolf.com/concept-store may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used. 


3.2 

Prices are subject to change. Check the final price of sale before sending the relevant order form. 


3.3

Prices are expresses in EUR and including Dutch VAT . Delivery costs and custom duties are not included and will be charges separately.


3.4

Orders made from a Country site different from the one you are shipping to, or to addresses to which the Vendor cannot ship, will be automatically cancelled. 


3.5 

Should you decide to exercise your right to return purchased products, the Vendor has the right to not accept returned products that have been altered from their original status or damaged. 


3.6 We endeavor to ensure that all pricing information on www.viktor-rolf.com/concept-store is correct. Occasionally, however, an error may occur and our Delivery Services may be mispriced, If the correct price of our Delivery Services is lower than the price stated on www.viktor-rolf.com/concept-store, we will charge you the lower amount and provide the Delivery Services. If the correct price of our Delivery Services is higher than the price stated on the relevant www.viktor-rolf.com/concept-store, the Vendor will contact you and ask you whether you wish to proceed with the order at the correct price or cancel your order and notify you of such cancellation. We will not oblige to supply Delivery Services to you at an incorrect price. 


4. Payments 


4.1 

Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form. 


4.2

In case of payment by Credit/Debit Card, all details (for example, card number or expiration date) will be sent by encrypted protocol  to the bank/banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.


4.3 

We are not responsible for any charges or other amounts applied by your card issuer or bank or payment method provider as a sulk of our processing of your credit/debit card payment or other method of payment in accordance with your order.


4.4

If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the webstore-viktor-rolf.com, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability which may be incurred of suffered by you as a result of your card issuer or payment method provider charging you in a different currency other than the currency of your purchase as displayed on the website.viktor-rolf.com/


5. Shipping and Delivery of the Products


For specific product shipping and delivery procedures see and read the Shipping section. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.


6. store@viktor-rolf.com


Our team at store@viktor-rolf.com is available to give you any further information you may require.


7. Returns


7.1 

You may return products purchased from Us, without any penalty and without specifying the reason, within thirty  (30) days from receiving the products purchased on www.viktor-rolf.com/concept-store. 


7.2 

To withdraw from the contract you may draft and send the Vendor a declaration explicitly stating your decision to withdraw from the contract. The Vendor will send you an e-mail confirming receipt of your request. Should you conversely choose to send another withdrawal declaration, you will be responsible for proving that you exercised your withdrawal right in a correct, timely manner. 


7.3 

Once you have exercised your right to withdraw from the contract, it is necessary to return the items to the Vendor by giving them back to the courier within fourteen (14) days from the date on which you informed the Vendor of your decision to withdraw from the contract. 


7.4 

The only costs at your own expense are those for return shipping, unless the Vendor expressly exempts you from those costs at the time of purchase, and on the further condition that you use the shipping agent indicated by the Vendor in the Return Form.


7.5 

Should you decide to use the courier indicated by www.viktor-rolf.com/concept-store, www.viktor-rolf.com/concept-store will pay for the return shipping costs for you and will relieve you from direct payment to the courier. www.viktor-rolf.com/concept-store will withhold a flat rate as payment for the return shipping, which will correspond to the original costs paid for the shipping and delivery of the order. The Vendor’s payment of the refund will in fact be a flat rate reimbursement equal to the cost of standard shipping for the purchased products. 


7.6 

If you decide to use a different shipping method from the one indicated by the Vendor you will have to directly take care of the return shipping payment, at your own expense. In this case, you will also be reimbursed an amount that is equivalent to the cost of standard shipping of the products acquired, although you will not be reimbursed for any additional costs you have incurred for having chosen a different and/or faster type of shipping and delivery than the standard method. In this case, you will still be able to responsible in case of loss or damage to the products during transport that is due to your negligent choice of carrier and/or shipping methods. 


7.7 

The return right - besides compliance with the terms and procedures described at par. 7.1, 7.2 and 7.3 above - shall be deemed correctly exercised once the following conditions have been fully met: 


a. Requests of returns declaration explicitly stating your decision to withdraw from the contract must be correctly completed and signed and sent to the Vendor within fifteen (15) days after receiving the products; 

b. the products must not be used, worn or washed; 

c. the identifying tag must still be attached to the products along with the disposable seal, which is an integral part of the item; 

d. products must be returned in their original packaging; 

e. returned products must be delivered to the shipping agent within fourteen (14) days of when you have informed the Vendor of your decision to withdraw from the contract; 

f. products must not be damaged. 


If the terms and conditions for exercising your right to withdraw from the contract, as per points a), e) and f) of paragraph 7.7 above, are not complied with, you will not have the right to be reimbursed the amounts already paid to the Vendor. Within 14 days of the email communicating the non-acceptance of the withdrawal being sent, you may choose to re-obtain, at your own expense, the products in the state in which they were returned to the Vendor, through a written exchange with the Vendor according to the instructions that will be provided. If not, the Vendor may keep the products, in addition to the sum already paid for their acquisition. 

Whenever the conditions indicated in letters b), c) and d) of previous paragraph 7.7 are not respected, you will not be entitled to a full refund of the amounts already paid to the Vendor. You will indeed be responsible for the decrease in value of the returned products, following a use other than the one authorized by the Vendor with the intent of allowing you to assess the nature, features and functioning of the products themselves. In this case, between 10 and 90 percent of the amounts you paid to the Vendor to purchase the returned products will be deducted from the provided refund, whereby you will be specifically informed, via e-mail, by the Vendor. Within 14 days of sending the e-mail informing you of the amount deducted from the refund, you may choose to have the products redelivered to you, at your expense, and in the condition in which they were returned to the Vendor, informing the Vendor thereof according to the procedures of which you will be advised. Otherwise, the Vendor may retain the products and an amount corresponding to the percent deducted from the refund. After the return of the products, the Vendor shall check their compliance with the terms and conditions laid down in paragraph 7. In the event that the outcome of these checks is positive, the Vendor shall send you the corresponding email confirmation of the acceptance of the returned products. In the event that the checks do not have a positive outcome, the Vendor takes steps to inform you, via e-mail, that a decrease in value of the returned products has been detected, deriving from your failure to comply with the conditions indicated in letters b), c) and d) of paragraph 7.7 above. The Vendor simultaneously sees to it that you are also informed of the amount that will be deducted from the amounts you paid to purchase the returned products; without prejudice, in the alternative, to the possibility of your having the products redelivered to you, at your expense, and in the condition in which they were returned to the Vendor, pursuant to the terms provided for in paragraph 7.10. 


7.8 

If the return right is exercised in conformity with the provisions set forth in this section, www.viktor-rolf.com/concept-store shall refund the amounts paid for the returned products according to the methods and times of our standard refund procedure. If the recipient of the products indicated in the order form and the person that has paid the sums due for their acquisition are not the same, the reimbursement of the sums, in the event of the right of withdrawal being exercised, shall be made by the Vendor, in all cases, to the person that made the payment. 


7.9 

The refund procedure will be initiated by www.viktor-rolf.com/concept-store within fourteen (14) days from when www.viktor-rolf.com/concept-store was informed of your decision to return. The procedure will begin after checking to ensure that the customer's return is in accordance with the Return Policy and that the returned products have been accepted as indicated in par. 8. 


7.10 

Should the terms and conditions for exercising your right of withdrawal, as indicated in letters a), e) and f) of paragraph 7 above not be respected, you will not be entitled to any refund of sums already paid to the Vendor. Within 14 days of sending the e-mail whereby you are informed of the non-acceptance of the return, you may opt to be redelivered the products, at your expense, and in the condition in which they were returned to the Vendor, providing notice thereof to said Vendor, according to the procedures of which you will be informed. Otherwise, the Vendor may retain the products, in addition to the amounts already paid for their purchase. 


Should the terms and conditions indicated in letters b), c) and d) of previous paragraph 7.7 not be respected, you will not be entitled to a full refund of the amounts already paid to the Vendor. You will in fact be responsible for the decrease in value of the products returned, as a result of a use other than the one authorized by the Vendor with the intent of allowing you to assess the nature, features and functioning of the products themselves. In this case, between 10 and 90 percent of the amounts you paid to the Vendor to purchase the returned products will be deducted from the refund, of which you will be specifically informed, via e-mail, by the Vendor. Within 14 days of sending the e-mail informing you of the amount deducted from the refund, you may opt to be redelivered, at your expense, the products in the condition in which they were returned to the Vendor, providing notice thereof to the Vendor, according to the methods of which you will be informed. Otherwise, the Vendor may retain the products and an amount which corresponds to the percent deducted from the refund. 


8.Refund Times and Procedures 


8.1 

After the products have been returned, We shall check the conformity of the products with the conditions indicated in section 7 above. When the Vendor is able to confirm that such conditions have been met, We shall send you an e-mail confirming the acceptance of the returned products. In the event that the checks do not have a positive outcome, the Vendor will take measures to inform you, via e-mail, that a decrease in value of the returned products has been detected, which derives from your failure to comply with the conditions indicated in letters b), c) and d) of paragraph 7.3 above. The Vendor simultaneously sees to it that you are also informed of the amount that will be deducted from the amounts you paid to purchase the returned products; without prejudice, in the alternative, to your being able to have the products redelivered to you, at your expense, and in the condition in which they were returned to the Vendor, as provided for in paragraph 7.10 above.


8.2 

Whatever payment type you used, the full or partial refund procedure shall be started by the Vendor within fourteen (14) days from when the Vendor was informed of your decision to exercise your return right, after checking that the return right has been correctly exercised and that the returned products have been accepted. 


8.3 

The Vendor issues the refund using the same payment method you used to purchase the returned products, unless you have expressly agreed with the Vendor to use another payment method, and on the condition that you must not incur any further cost as a result of the refund. If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment. 


8.4 

The value date for the credit shall be the same as the value date of the original debit and consequently you shall not lose bank interest. 


8.5

If you decide to return products using a different shipping company other than the one indicated by the Vendor, you will have to pay the return shipping costs upfront and you will be responsible for any loss or damage to the products during transit, according to the terms and procedures stated in our Return Policy. 


9. Privacy 


9.1

You will find information on how we process your personal data by clicking on Privacy Policy.


9.2

You are advised to read, if you haven't already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of www.viktor-rolf.com/concept-store. 


9.3 

For further information on our Privacy Policy you can contact us at store@viktor-rolf.com or at Vendor's registered offices located in Herengracht 446, 1017 CA Amsterdam, the Netherlands 

 

10. Governing Law 


These General Terms and Conditions of Sale are governed by Dutch law 


11. Amendments and updates


The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on www.viktor-rolf.com/concept-store.