All you need to know

Frequently Asked Questions

Concept Store
Will Covid-19 affect my order?

Our shipping times at Viktor&Rolf digital flagship are 1-3 business days for domestic orders (inside EU) and 3-4 business days for international orders (outside EU). Express service with UPS or DHL is used for all our shipments and you will receive an email notification once your order has been shipped.

Please kindly note that our shipping times can be affected by Covid-19 restrictions. In case your shipment is delayed you will receive a notification or contact us at:

store@viktor-rolf.com

Orders, Shippings & Returns
  • Worldwide shipping from The Netherlands, Europe.
  • One shipping fee of 15 EUR for orders below 200 EUR.
  • Free shipping for orders above 200 EUR.
  • Express shipping service with DHL Express / UPS Express.
  • Shipping time for domestic orders (inside the EU): 1-3 business days from the moment you receive the shipping confirmation.
  • Shipping time for international orders (outside the EU): 3-4 business days from the moment you receive the shipping confirmation.
  • A shipping confirmation will be sent to your email after the order has been fulfilled.
  • Shipment tracking and notifications will be available.
  • Free returns within 14 days - Our return policy
Payment

Safe & Secure Payment with Mollie

Viktor&Rolf offers the following payment methods:

  • Credit card: Visa, Mastercard, American Express and Maestro.
  • PayPal Express Checkout
  • iDEAL
Customer Service
Fashion

For all questions and inquiries regarding the following collections: Tulle, Mister Mister and Collaborations.

Contact Information:

VIKTOR&ROLF Danzigerkade 55 1013 AP Amsterdam The Netherlands +31 20 41 96 188

Email Us

Monday to Friday: 9:30am - 5pm

Mariage

For all questions and inquiries regarding Viktor&Rolf Mariage.

Contact Information:

VIKTOR&ROLF MARIAGE

Email Us

Customer Service (USA) Tel. +1 8445679855

Customer Service (EU & UK) Tel. +44 1908 514001

Fragrances

For all questions and inquiries regarding Viktor&Rolf Fragrances:

Contact information:

VIKTOR&ROLF FRAGRANCES

Contact Form

Press

PRESS

KARLA OTTO PARIS 8 Avenue du President Wilson Paris, 75116 France

+33 142613436

Email Us

Mister Mister Wholesale

For all questions and inquiries regarding Viktor&Rolf Mister Mister Wholesale.

Contact information:

VIKTOR&ROLF MISTER MISTER - INTERNATIONAL WHOLESALE

Email Us

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Do you have other inquiries?

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