Frequently Asked Questions

• Worldwide shipping from The Netherlands, Europe.
• One shipping fee of 15 EUR for orders below 200 EUR.
• Free shipping for orders above 200 EUR.
• Express shipping service with DHL Express / UPS Express.
• Shipping time for domestic orders (inside the EU): 1-3 business days from the moment you receive the shipping confirmation.
• Shipping time for international orders (outside the EU): 3-4 business days from the moment you receive the shipping confirmation.
• A shipping confirmation will be sent to your email after the order has been fulfilled.
• Shipment tracking and notifications will be available.
• Free returns within 14 days - Our return policy

Safe & Secure Payment with Mollie

Viktor&Rolf offers the following payment methods:

• Credit card: Visa, Mastercard, American Express and Maestro.
• PayPal Express Checkout
• iDEAL

For all questions and inquiries regarding the following collections: RTW and Collaborations.

Contact Information:

VIKTOR&ROLF Danzigerkade 55 1013 AP Amsterdam The Netherlands +31 20 41 96 188

Email Us

Monday to Friday: 9:30am - 5pm

For all questions and inquiries regarding Viktor&Rolf Mariage.

Contact Information:

VIKTOR&ROLF MARIAGE

Email Us

Customer Service (USA) Tel. +1 8445679855

Customer Service (EU & UK) Tel. +44 1908 514001

For all questions and inquiries regarding Viktor&Rolf Fragrances:

Contact information:

VIKTOR&ROLF FRAGRANCES

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