All you need to know

Frequently Asked Questions

Concept Store

Will Covid-19 affect my order?

Our shipping times at Viktor&Rolf digital flagship are 1-3 business days for domestic orders (inside EU) and 3-4 business days for international orders (outside EU). Express service with UPS or DHL is used for all our shipments and you will receive an email notification once your order has been shipped.

Please kindly note that our shipping times can be affected by Covid-19 restrictions. In case your shipment is delayed you will receive a notification or contact us at:

store@viktor-rolf.com

Orders, Shippings & Returns

Worldwide shipping from The Netherlands, Europe.
One shipping fee of 15 EUR for orders below 200 EUR.
Free shipping for orders above 200 EUR.
Express shipping service with DHL Express / UPS Express.
Shipping time for domestic orders (inside the EU): 1-3 business days from the moment you receive the shipping confirmation.
Shipping time for international orders (outside the EU): 3-4 business days from the moment you receive the shipping confirmation.
A shipping confirmation will be sent to your email after the order has been fulfilled.
Shipment tracking and notifications will be available.
Free returns within 14 days - Our return policy