CUSTOME CARE / FAQ

FREQUENTLY ASKED QUESTIONS

READY-TO-WEAR

Orders, Shippings & Returns

- Worldwide Standard free shipping from The Netherlands, Europe.

- Worldwide Express shipping fee of 15 EUR.

- Delivery costs include taxes and duties for EU Countries, UK, USA and Switzerland.

- Duties and taxes are not included for countries that are not covered.

- Express shipping service with DHL Express / UPS Express.

- A shipping confirmation will be sent to your email after the order has been fulfilled.

- Shipment tracking and notifications will be available.

- Free returns within 15 days.

Payment

Safe & Secure Payment
with Mollie

Viktor&Rolf offers the
following payment methods:

- Credit card: Visa, Mastercard, American Express and Maestro.

- PayPal Express Checkout

- iDEAL

Practical Guide to Disposable Packaging

PRACTICAL GUIDE TO DISPOSAL OF PACKAGING

In compliance with the regulatory provisions, we provide consumers with information on the environmental labelling of our products. This practical guide instructs you on how to correctly separate the packaging of our products and their materials.

For each type of packaging, you will find the type of material that makes up the packaging. We remind you to check the disposition of your municipality in any case.

Find here the detailed chart.

GUIDA PRATICA ALLO SMALTIMENTO DEGLI IMBALLAGGI

In ottemperanza alle disposizioni normative, forniamo ai nostri clienti le informazioni ambientali relative ai nostri prodotti. Questa guida fornisce le indicazioni relative alla corretta separazione dei materiali che compongono il packaging dei nostri prodotti.

Per ogni tipologia di imballaggio, troverai la descrizione dei materiali che lo compongono. Per un corretto smaltimento ti ricordiamo di verificare le disposizioni del tuo Comune.

Trovi qui la tabella dettagliata.

GUIDE PRATIQUE POUR L'ÉLIMINATION DES EMBALLAGES

Conformément aux dispositions réglementaires, nous fournissons aux consommateurs des informations sur l'étiquetage environnemental de nos produits. Ce guide pratique vous indique comment séparer correctement les emballages de nos produits et leurs matériaux.

Pour chaque type d'emballage, vous trouverez le type de matériau qui le compose. Nous vous rappelons que vous devez dans tous les cas vérifier les consignes locales de tri.

Retrouvez ici le tableau détaillé.

CUSTOMER SERVICE

Ready-to-Wear

For all questions and enquiries regarding the following collections: RTW and Collaborations.

Contact Information:

VIKTOR&ROLF RTW

Danzigerkade 55, 1013 AP

Amsterdam The Netherlands +31 20 41 96 188

Email Us

Monday to Friday: 9:30am - 5pm

Mariage

For all questions and enquiries regarding Viktor&Rolf Mariage.

Contact Information:

VIKTOR&ROLF MARIAGE

Email Us

Customer Service (USA) Tel. +1 8445679855

Customer Service (EU & UK) Tel. +44 1908 514001

Fragrances

For all questions and enquiries regarding Viktor&Rolf Fragrances:

NOTE: Fragrance enquiries are not handled via viktor-rolf.com, please use the contact form below for orders placed through the US fragrances website.

Contact information:

VIKTOR&ROLF FRAGRANCES

Contact Form