FREQUENTLY ASKED QUESTIONS

- Worldwide Standard free shipping from The Netherlands, Europe: 3-5 days

- Worldwide Express shipping fee of 15 EUR: 1-3 days

- Delivery costs include taxes and duties for EU Countries, UK, USA and Switzerland.

- Duties and taxes are not included for countries that are not covered.

- Express shipping service with DHL Express / UPS Express.

- A shipping confirmation will be sent to your email after the order has been fulfilled.

- Shipment tracking and notifications will be available.

- Free returns within 14 days.

You have the opportunity to pre-order a selection of products before their launch. The delivery timeframe for each product is noted in the product description and is approximately 2-4 weeks starting from the receipt of the confirmation email.

All articles for which a pre-order is possible are expressly marked on the Website as “Pre-order”.

For more information, please visit our dedicated section Orders on the Customer Care page.

Viktor&Rolf offers the following payment methods:

- PayPal, Google Pay, Shop Pay Express Checkout.

- Credit card: Visa, Mastercard, American Express, Maestro, V-pay, Dankort, Postepay, Cartes Bancaires, Nordea.

-  iDEAL (EU only): Safe & Secure Payment with Mollie for Credit Card and iDEAL.

PRACTICAL GUIDE TO DISPOSAL OF PACKAGING

In compliance with the regulatory provisions, we provide consumers with information on the environmental labelling of our products. This practical guide instructs you on how to correctly separate the packaging of our products and their materials.

For each type of packaging, you will find the type of material that makes up the packaging. We remind you to check the disposition of your municipality in any case.

Find here the detailed chart.

GUIDA PRATICA ALLO SMALTIMENTO DEGLI IMBALLAGGI

In ottemperanza alle disposizioni normative, forniamo ai nostri clienti le informazioni ambientali relative ai nostri prodotti. Questa guida fornisce le indicazioni relative alla corretta separazione dei materiali che compongono il packaging dei nostri prodotti.

Per ogni tipologia di imballaggio, troverai la descrizione dei materiali che lo compongono. Per un corretto smaltimento ti ricordiamo di verificare le disposizioni del tuo Comune.

Trovi qui la tabella dettagliata.

GUIDE PRATIQUE POUR L'ÉLIMINATION DES EMBALLAGES

Conformément aux dispositions réglementaires, nous fournissons aux consommateurs des informations sur l'étiquetage environnemental de nos produits. Ce guide pratique vous indique comment séparer correctement les emballages de nos produits et leurs matériaux.

Pour chaque type d'emballage, vous trouverez le type de matériau qui le compose. Nous vous rappelons que vous devez dans tous les cas vérifier les consignes locales de tri.

Retrouvez ici le tableau détaillé.

- Europe and UK Standard free shipping: 2-4 days

- Delivery costs include taxes and duties for EU Countries, UK, and Switzerland.

- A shipping confirmation will be sent to your email after the order has been fulfilled.

- Shipment tracking and notifications will be available.

- Free returns within 14 days.

* Please note fragrances shipment will be handled from a different logistic center than ready-to-wear.

Viktor&Rolf offers the following payment methods:

- PayPal, Google Pay, Shop Pay Express Checkout.

- Credit card: Visa, Mastercard, American Express, Maestro, V-pay, Dankort, Postepay, Cartes Bancaires, Nordea.

-  iDEAL (EU only): Safe & Secure Payment with Mollie for Credit Card and iDEAL.

For all questions and enquiries regarding the following collections: RTW, Sunglasses and Collaborations.

Contact Information:

VIKTOR&ROLF RTW

Danzigerkade 55, 1013 AP

Amsterdam The Netherlands

Email Us

Monday to Friday: 9:30am - 5pm

For all questions and enquiries regarding Viktor&Rolf Mariage.

Contact Information:

VIKTOR&ROLF MARIAGE

Email Us

Customer Service (USA) Tel. +1 8445679855

Customer Service (EU & UK) Tel. +44 1908 514001

For all questions and enquiries regarding Viktor&Rolf US Fragrances:

NOTE: Fragrance enquiries for orders placed through the US fragrances website are not handled via viktor-rolf.com, please use the contact form below.

Contact information:

VIKTOR&ROLF FRAGRANCES

Contact Form

For all questions and enquiries regarding Viktor&Rolf Fragrances in EU and UK:

Contact Information:

VIKTOR&ROLF FRAGRANCES

Danzigerkade 55, 1013 AP

Amsterdam The Netherlands

Email Us

Monday to Friday: 9:30am - 5pm