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Customer Care / ORDERS & SHIPPING


Standard free shipping on all orders.

Delivery in 3-5 days from the moment you receive shipping confirmation.

Express shipping available for a fee of 15 EUR. 

Delivery in 1-3 business day from the moment you receive shipping confirmation.

Custom Duties & Taxes:

Please note delivery costs include duties and taxes for EU countries, UK USA and Switzerland.

For orders outside covered countries, customers are responsible for any import duties and taxes imposed by their local customs office upon delivery. These charges are beyond our control.


You will receive an email with the tracking number once the package has been shipped from our warehouse.

Our courier delivers from Monday to Friday during working hours and will make a delivery attempt to the address indicated when ordering.


  1. How will my order be delivered?

If you have selected home delivery, the order will be delivered by the courier during working hours. We remind you that someone must be present at the delivery to sign for receipt of the package.

After the first failed delivery attempt, the courier will leave a note with instructions regarding future attempts or will deliver the package to the nearest access point, if present in your area.

If you need further information, please contact our Customer Service.


  1. What can I do if my order is not delivered yet?

If your order has not been delivered within the expected deadlines, we invite you to:

  • check the status of your order in the Orders section of your account or by entering the order number in the confirmation email on the Track your order page.
  • make sure the address indicated for delivery is correct.

In case of missed delivery, contact the courier.

If you need further assistance, please do not hesitate to contact our Customer Service team.


  1. Can I choose a delivery date/time?

It is not currently possible to choose a specific delivery date and time. You can try contacting the courier directly to arrange delivery.


  1. Shipping Restrictions

We are currently unable to ship orders to pre-poste, post office boxes and remote locations specified at checkout.

Orders placed to one of these addresses will be cancelled. The delivery address must match the country/region site where you placed your order.

Orders placed from a different site will be automatically cancelled. You can check the country/region you are in from the bottom right corner of each page of the website.